Faqs

Yes, before you place a purchase, we will need to authenticate your account using your shipping and billing addresses. When placing your first order, you will add your address information during the checkout process. Order fulfillment will take a short time to complete while your account information is verified.

Your individual identification on the Alliance Uniform website is your email address. There can only be one registration per email address.

 We love to invite our customers to write reviews on product. You may leave a review on any product page by clicking the “Your Review” link located just below the item’s name and also give rating.

After placing order you will receive confirmation about your order. There can be a delay before you can see your first order in your Order History if you are a new customer and your account needs to be authenticated.

 Once you register then login into your account and by clicking “My Orders” from the left menu and you can check all of your previous orders and their status.

You will see Reorder Options on both the Order History page as well as on any Order detail page. 

Alliance Uniform accepts the following payment methods: Credit, Master cards.

Alliance Uniform will not take charge of processing a refund of the item, but the customer has to pay the shipment fee.

Alliance Uniform does not provide a facility of international shipping.

We know how excited you are about your new product. Once a tracking number has been assigned to the order, we will let you know your order have left the Alliance Uniform as soon as possible. We aim to ship all orders for basic in-stock items within 48 hours of receiving your order and payment.

Please consult our customer service desk or you can call us at ———.

Thank you for letting us know about your bad experience. Please return to the store at your earliest convenience so this issue can be resolved.

In “My Profile,” you can change your address at any time. In the future, this will be your default delivery and billing address. Moreover, you can consult our customer service desk or you can call us at —————.

When you view your cart you will see the estimated shipping cost. However, before you confirm your order, the whole shipping cost will be shown on the invoice.

Yes, of course! Your order can be canceled or changed within 12 hours of confirmation. Contact us at: +1 (484) 477-6743

When you place order it will shipped as soon as possible. Please remember that once orders are processed then we are unable to:

• Cancellation the order
• Change, remove, or add an item to an order
• Changing an order’s payment method  
• Changing an order’s shipping address

Any item returns must be approved by our customer service desk at ———. before being accepted. Returns must be received back in new, unused condition and in the original packaging.

If you are replace/exchange an item, it must be in new, unused condition and packed in its original packaging.

If you want to return the product, you have 2 days from the time you receive it. We will email you a confirmation once the return shipment has been received. After that, we cannot accept any returns.

You should know that we cannot accept returns for incomplete product sets. We cannot accept returns of individual items in sets.

Refunds will be made to the account you used to place the original order. In most cases, we try to refund you within 2 business days after the order has been received and passed the necessary quality checks.