Will you need additional information before I order online?
Yes, before you place a purchase, we will need to authenticate your account using your shipping and billing addresses. When placing your first order, you will add your address information during the checkout process. Order fulfillment will take a short time to complete while your account information is verified.
Can I have multiple registrations on the Alliance Uniform website?
Your individual identification on the Alliance Uniform website is your email address. There can only be one registration per email address.
How do I review a product?
We love to invite our customers to write reviews on product. You may leave a review on any product page by clicking the “Your Review” link located just below the item’s name and also give rating.
How can I see my online orders in my Order History?
After placing order you will receive confirmation about your order. There can be a delay before you can see your first order in your Order History if you are a new customer and your account needs to be authenticated.
How can I view the status of my order?
Once you register then login into your account and by clicking “My Orders” from the left menu and you can check all of your previous orders and their status.
How can I reorder products that I have ordered before?
You will see Reorder Options on both the Order History page as well as on any Order detail page.
What payment methods does Alliance Uniform accept?
Alliance Uniform accepts the following payment methods: Credit, Master cards.
Will I be charged a fee for refunds?
Alliance Uniform will not take charge of processing a refund of the item, but the customer has to pay the shipment fee.
Shipping and Delivery
Do Alliance Uniform ship internationally?
Alliance Uniform does not provide a facility of international shipping.
When my order will be shipped?
We know how excited you are about your new product. Once a tracking number has been assigned to the order, we will let you know your order have left the Alliance Uniform as soon as possible. We aim to ship all orders for basic in-stock items within 48 hours of receiving your order and payment.
My order did not receive yet?
Please consult our customer service desk or you can call us at ———.
Does my order come with a missing item?
Thank you for letting us know about your bad experience. Please return to the store at your earliest convenience so this issue can be resolved.
How can I change my delivery address?
In “My Profile,” you can change your address at any time. In the future, this will be your default delivery and billing address. Moreover, you can consult our customer service desk or you can call us at —————.
What will be the shipping cost?
When you view your cart you will see the estimated shipping cost. However, before you confirm your order, the whole shipping cost will be shown on the invoice.
Can I change or cancel my orders?
Yes, of course! Your order can be canceled or changed within 12 hours of confirmation. Contact us at: +1 (484) 477-6743
When you place order it will shipped as soon as possible. Please remember that once orders are processed then we are unable to:
- Cancellation the order
- Change, remove, or add an item to an order
- Changing an order’s payment method
- Changing an order’s shipping address
Returns and Replacement Policy
How can return an item?
Any item returns must be approved by our customer service desk at ———. before being accepted. Returns must be received back in new, unused condition and in the original packaging.
How can I replace an item?
If you are replace/exchange an item, it must be in new, unused condition and packed in its original packaging.
What is the time period within which I can return a product?
If you want to return the product, you have 2 days from the time you receive it. We will email you a confirmation once the return shipment has been received. After that, we cannot accept any returns.
Can I return a part of my order?
You should know that we cannot accept returns for incomplete product sets. We cannot accept returns of individual items in sets.
What is the mode of payment for a refund?
Refunds will be made to the account you used to place the original order. In most cases, we try to refund you within 2 business days after the order has been received and passed the necessary quality checks.